Returns Policy and Procedure

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Our policy and procedure for returns is that we will accept them provided you fulfil the following requirements:

  • Returns must be authorized before goods can be returned, so please email our customer service staff at retail@drifterscreek.com.au with your details and reason for return;
  • Request to return your product must be made within 14 days of receiving your item;
  • Items must be returned in the same condition in which you received them (i.e. unused) and in the original packaging, so that they are fit for resale;
  • Does not apply to defects created by misuse, abuse or physical damage, so if you are unsure on how to set up or use a product please ask our customer service staff.
  • Does not apply to product damaged in freight. We have a freight insurance option to cover this risk, if you opt not purchase freight insurance, the product will be shipped at your own risk;
  • All returns must be packed securely for shipping. The customer is responsible for the cost of return freight, and you will be required to register and insure the product shipped. If this is not done, then we will not be held responsible for goods that are sent for return that are lost or damaged if not insured or registered;
  • Please note Drifters Creek reserves the right to assess the condition of the returned goods prior to providing a refund, which may result in the refund being refused;
  • We reserve the right to charge a re-stocking fee on some items to recover all reasonable expenses of time, handling and return costs. Please check with our customer service team to see if a re-stocking fee is applicable to your situation;
  • You should expect to receive your refund within 3-4 weeks of giving your package to the return shipper, but in many cases you will receive your refund more quickly;
  • Shipping and handling costs on the original purchase are non refundable.